What we found
Sometimes the answer isn't AI
Troy S. is a manufacturer's rep for specialty building products. Every substitution request meant 30 to 60 minutes assembling the same package by hand, so most simply didn't get done. He now reviews each one in about five minutes. Roughly 7.5 hours back every week, and none of it was AI.
What we built
The agent that works the aging report
Reference implementation · fictitious company
It reads down an aging queue, drafts a follow-up in the tone each customer has earned, sends the risky ones to a person with the briefing already written, and holds every single email for approval. It runs against a fictitious company I invented, not a client's books. The write-up includes what it got wrong and every assumption behind the numbers.